About the job
Description
U.S. Soccer Overview
We are U.S. Soccer and we are the future of sport in the United States. Our mission is to make soccer the preeminent sport in the United States. We embrace diversity, technology and global connections to drive the growth of our sport and serve our athletes and fans. We seek motivated, passionate, skilled people who can think, create and work on a team.
U.S. Soccer is a growing company that looks for team members to grow with it. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture and an atmosphere for professional development.
The Federation’s core principles set organization-wide standards to identify and foster our culture and inform how we interact and hold each other accountable. These principles guide U.S. Soccer: We Win Together. We Aim High. We Champion Diversity, Equity & Inclusion. To be successful as a USSF employee, it is critical to demonstrate and live up to these principles every day and with every interaction with peers, stakeholders, and partners.
The Federation’s core values are the individual attributes and characteristics that staff embody to uphold the organization’s principles and succeed. These values guide our employees: Integrity. Commitment. Teamwork. Respect.
Position Description
U.S. Soccer is seeking an aspiring best-in-class customer service lead to join U.S. Soccer’s growing marketing team. The Coordinator, Fan Services will support the federation across all fan loyalty and engagement touchpoints and serve as the face of the Federation across a broad range of audiences. This role is instrumental to the team’s success—ensuring a positive, meaningful and memorable fan experience that will fuel lifelong passion for U.S. Soccer and the sport. The ideal candidate is one who is solution oriented, organized, confident, service minded, patient and resourceful. This person must enjoy working collaboratively with others and engaging with people regularly. A genuine interest in sports and/or soccer is key.
Primary Responsibilities
Responsibilities include, but are not limited to:
- Serve as the Federations primary representative for fans. Providing day-to-day support for Insiders via the phone, mail and/or email and in-person events and world class customer service.
- Report any tech related issues with the Product and Insiders team to ensure that we can provide the best experience for fans.
- Provide weekly trend updates based on customer inquiries.
- Willing to work some weekends and holidays around U.S. Soccer events and competitions.
- Become a product expert and understand each customer's needs to provide real, effective solutions and deliver world-class customer service.
- Help track redeemed rewards for the points system to ensure fans are receiving all rewards points earned.
- Responsible for various email marketing communications to Insiders when applicable so they are notified about key updates, match day activations and benefits.
- Collaborate with different teams within the organization, such as the Insiders, Brand team, and Consumer Products team, to ensure that messaging aligns with overarching goals and strategies.
- Act as a valuable team player, contributing to various projects and initiatives.
- Provide support and assist team members as needed to achieve collective goals.
Requirements
Minimum Qualifications
- 1-2 years of experience in customer service or role within a sports or entertainment organization. A background in, and passion for, soccer, sports and/or entertainment is a plus.
- Strong written and verbal communication skills.
- Able and willing to travel up to 30% of the time for, key matches, etc.
- Able and willing to work non-traditional hours including evenings, weekends & holidays.
- Able and willing to lift and move items weighing up to 30 pounds.
Desired Qualifications
- Ability to manage and build relationships with fans and teammates.
- Ability to work both independently and as a part of a multidisciplinary team.
- ” Student of the Game” mentality and desire for continual growth.
- Excellent computer skills, including Outlook, Word, PowerPoint and advanced Excel capabilities.
- Exceptional attention to detail.
- Multi-lingual a plus.
U.S. Soccer is an equal opportunity employer that is committed to diversity, equity and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization.
We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.